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Delivery Policy

Delivery policy

How much is shipping?

FREE shipping for any purchase above RM100 for the whole of Malaysia.

The shipping price for total purchase below RM100 is a flat rate based on your shipping address, RM10 Malaysia and RM20 for rest of world.

To find out how much shipping is, add the items that you'd like to buy to your shopping cart and proceed to checkout. The shipping cost will be calculated after you've enter your shipping address.

Do you ship to my area?

We are currently shipping to Malaysia and Brunei.

Under normal circumstances, you get to receive your order within 5 business days (7 business days for East Malaysia) from the day you place your order and make payment.

For offline bank transfer, please allow additional 3 business days.

Can I track the shipping?

Yes, the tracking number and courier engaged will be included in the shipping confirmation email. You can check the shipping status via the site provided by respective courier.Poslaju tracking: http://www.poslaju.com.my/track-trace/

Note: Sometimes the tracking number is not working yet because your order has just been shipped. Try to check again in 24 hours and the information should be available.

What if I haven't received my order?

Something might have gone wrong if you still haven't received your order within 8 business days after you've placed your order and made payment.

The first thing you can do is check your order status. Contact us if your order status is not shipped, otherwise check whether the shipping address is correct. 

If nothing is wrong there, track your shipping status via the courier's site. Check with the respective courier company to see if they're holding your order and contact us if they're unable to find it.